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1. Eligibility for Returns

We accept returns for both defective and non-defective products within 7 days from the date of delivery.

To be eligible for a return:

  • The item must be unused, in new condition, and in its original packaging.

  • All original tags, labels, and accessories must be intact.

  • Proof of purchase (invoice or order confirmation) must be provided.

2. Exchanges

We offer exchanges for products that are defective, damaged, or incorrectly supplied.
Exchanges are subject to product availability. If a replacement is not available, a refund (after applicable deductions) will be issued.

3. Return Method

Returns and exchanges can be processed in-store at the following address:

PRIME AUTOMOBILES (PartsMyBike)
Wadiraja Complex, near Mitra Hospital,
Udupi – 576101, Karnataka, India
Timing: 10:00 AM to 5:00 PM (Monday to Saturday)

4. Restocking Fees

We do not charge any restocking fees for returned or exchanged products.

5. Refunds

  • Once your return is received and inspected, you will be notified by email or WhatsApp.

  • Approved refunds will be processed within 2 business days to your original payment method.

  • Shipping charges are non-refundable, and return shipping costs (if any) will be deducted from the refund amount.

  • Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

6. Non-Returnable Items

Certain items may not be eligible for return or exchange, such as:

  • Products damaged due to improper use or installation

  • Items without original packaging or accessories

7. How to Initiate a Return

To start a return or exchange:

  1. Contact our support team at partsmybike@gmail.com or message us on WhatsApp: +91 74839 57461 during working hours.

  2. Provide your order number, product details, and reason for return.

  3. Our team will guide you through the return or exchange process.

8. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact:

πŸ“ PRIME AUTOMOBILES (PartsMyBike)
Wadiraja Complex, near Mitra Hospital,
Udupi – 576101, Karnataka, India
πŸ“§ partsmybike@gmail.com
πŸ“± +91 74839 57461 (WhatsApp)
πŸ•’ Working Hours: 10:00 AM – 5:00 PM (Mon–Sat)